Frequently Asked Questions

Everything you need to know about your GUAPI order

How long does shipping take?

We offer worldwide express shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.

How do I know which size to choose?

Each product page features a detailed size guide. Our clothing often has a unique fit, so we recommend checking the measurements against a garment you already own.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options such as Klarna or Apple Pay depending on your region.

Are there any customs or import duties?

For international orders, customs duties and taxes may be applied by your local authorities. These charges are the responsibility of the customer and are not included in our shipping fees.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.